Enter your order number and email to check the latest status of your delivery.
We’ll keep you updated every step of the way.
At Eyelief™, your satisfaction means everything to us. We stand behind the quality of our products and want every customer to feel confident when shopping with us.
If something isn’t quite right, we’re here to make it right — with care, clarity, and no unnecessary complications.
We offer a 30-day return window, starting from the day your order is delivered.
To qualify for a return:
The item must be unused, unworn, and in original packaging
The product must be in resellable condition
You must contact us within 30 days of delivery
We do not accept returns due to change of mind once an order has shipped.
If your item arrives damaged, defective, or not as described, please reach out to us — we’ll gladly offer:
A free replacement, or
A full refund, depending on your preference.
Just send us an email with:
Your order number
A clear photo of the issue
A short explanation of what happened
We want to make things right — quickly and with as little effort from you as possible.
Once your return or claim is approved:
Refunds are processed within 3–7 business days
Refunds are issued to the original payment method
If your bank or payment provider takes longer, we’ll help you track the refund.
We work with trusted logistics partners, but occasional delays may occur due to customs, international transit, or seasonal demand.
If your order hasn’t arrived after the maximum estimated delivery time (typically up to 25 business days), please contact us and we’ll investigate promptly. You’ll never be left in the dark.
We do not offer returns or refunds for items delayed due to courier handling unless the delay exceeds the stated delivery time.
Shipping fees are non-refundable unless the return is due to a product issue.
In rare cases, we may ask for the product to be returned to our processing centre — we’ll guide you if needed.
Reach out to our friendly support team at:
📧 @eyeliefstore@gmail.com
We reply to all messages within 24 hours — usually much faster.
We’re a small team that genuinely cares. Your trust matters to us.
Enter your order number and email to check the latest status of your delivery.
We’ll keep you updated every step of the way.